The same return policy applies when returning in stores, however, the return shipping fee will be waived. Item(s) must be unworn, unaltered, and unwashed with all tags attached. You must provide a copy of your invoice when returning merchandise to a store. You may return your merchandise to any Hollie Ray location. Returning Items Purchase Online In-Store: Manufacture Defects include: Straps breaking, seams coming apart or frayed, zipper breaking after minimal use, buttons falling off after minimal use, button loops becoming detached, discoloration, soles on shoes coming apart, straps on shoes breaking, jewelry clasp breaking. No returns for defective merchandise after 45 days. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. If the item cannot be replaced or repaired, a refund will be issued based on the original method of payment with a valid invoice. Worn or used items may be returned due to manufacturing defects only, for repair or replacement per manufacturer's instructions. Please contact to start your replacement/return process. If an item arrives damaged or with a manufacturer defect, we will happily replace your item at no expense to you, or refund your card if a replacement is not possible.
All Merchandise must be in its original condition ( unworn, unaltered, and unwashed with all tags attached) to be eligible for a return. Returns must be returned within 21 days of purchasing for eligibility. A return shipping fee of $5.95 will be subtracted from your return when using our pre-paid return shipping label to mail back your item(s).
Returns of eligible items purchased online must be initiated within 7 days of receiving your order to receive a refund back to the original method of payment. Store credit for the current product price for an item may be issued if an order cannot be found. If you have lost your receipt, email returns to be assisted further. Receipts are used to look up the original payment method. Accessories including: jewelry, shoes, handbags, coin-purses, purse straps, hats, hat accessories, hair accessories, sun glasses, and socks.ĭamaged, washed, worn, or altered items items returned with deodorant, makeup, smoke, perfume and/or stains, or tags removed.Home good items including: stationary, drink-ware, sun-catchers, keychains, air fresheners (including, oils, incense, and candles), candle accessories, pillowcases, and food.Intimate items including: bodysuits, underwear, sticky bras, bras, shape-wear, and tights.All sale items including: Any item(s) marked-down on clearance, warehouse sale or items labeled FINAL SALE.Eligible items may be exchanged or returned for a store credit up to 21 days from the original purchase date. Full-priced merchandise, with the exception of the items listed below, may be returned within 7 days to the original method of payment.
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